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Nachricht RPCALL: D

NameRPCALL
VersionD
Release18B
BeschreibungRepair call message

Elemente

SegmentEbeneBeschreibungOpt/Mand.
UNH0A service segment starting and uniquely identifying a message. The message type code for the Repair call message is RPCALL. Note: Repair call messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 RPCALL D B UNMandatory
BGM0A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.Mandatory
DTM0A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.Mandatory
SG10SG1Mandatory
RFF1A segment identifying the reference by its number and where appropriate a line number within a document.Mandatory
DTM1A segment specifying the date/time related to the reference.Optional
SG20SG2Optional
NAD1A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer or call centre and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.Mandatory
SG31SG3Mandatory
RFF2A segment identifying the reference by its number and where appropriate a line number within a document.Mandatory
DTM2A segment specifying the date/time related to the reference.Optional
SG41SG4Optional
CTA2A segment to identify a person or department, and their function, to whom communications should be directed.Mandatory
COM2A segment to identify a communications type and number for the contact specified.Optional
SG50SG5Optional
DOC1A segment to identify an individual repair call for an appliance.Mandatory
DTM1A segment specifying date/time/period details relating to the repair call.Optional
FTX1A segment with free text information relating to the repair call in coded or clear form, used when additional information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.Optional
SG61SG6Optional
LIN2A segment identifying the line item by the line number and additionally identifying the appliance requiring service or repair.Mandatory
PIA2A segment providing additional identification to the product specified in the line item segment, e.g. model number, serial number.Optional
IMD2A segment to further describe the product. This segment should be used for products that cannot be fully identified by a product code or article number.Optional
DTM2A segment specifying date/time/period details relating to the line item only, e.g. date of failure of product.Optional
ALI2A segment indicating special conditions related the product, e.g. home repair or repair centre repair.Optional
SG72SG7Optional
RFF3A segment identifying the reference by its number and where appropriate a line number within a document.Mandatory
DTM3A segment specifying the date/time related to the reference.Optional
SG82SG8Optional
NAD3A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the line item. It is recommended that where possible only the coded form of the party identification should be specified. The product owner or location address details may have to be clearly specified, preferably in structured format.Mandatory
SG93SG9Mandatory
CTA4A segment to identify a person or department, and their function, to whom communications should be directed.Mandatory
COM4A segment to identify a communications type and number for the contact specified.Optional
SG102SG10Optional
CCI3A segment to identify characteristics related to the problem, service or repair of the product e.g. defects, repair characteristics.Mandatory
CAV3A segment to specify common product characteristic by value in either coded form or in free format.Optional
FTX3A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.Optional
CNT0A segment by which control totals may be provided by the sender for checking by the receiver.Optional
UNT0A service segment ending a message, giving the total number of segments in the message (including the UNH & UNT) and the control reference number of the message.Mandatory